Yamaguchi Financial Group launches nCino's platform for mortgages

In October 2023, Yamaguchi Financial Group (YMfg) decided to adopt the nCino Bank Operating System to integrate the entire process for mortgages, from application to approval and contracting. This platform will now launch on Monday, December 23, 2024, to improve convenience for customers and housing providers while enhancing employee efficiency. The project achieved rapid implementation by minimizing customization to leverage the ever-evolving features of cloud technology.

This implementation will significantly reduce complex administrative procedures for all three parties, allowing customers and housing providers to focus on their primary goal of housing consultations, while employees can dedicate their freed-up time to higher-value consulting services.

Overview and Objectives

Traditional mortgage loan operations faced challenges with scattered systems, paper-based procedures, and duplicate data entry, creating burden for customers, housing providers, and internal inefficiencies. By integrating everything from application to screening and contract execution into one platform, the following improvements will be achieved in YMfg's mortgage loan operations:

1. Enhanced convenience through web-based mortgage applications and document submission
2. Real-time communication and screening progress sharing between customers, housing providers, and Yamaguchi Financial Group
3. 40% reduction in overall mortgage loan administrative work and 90% reduction in branch office administrative work, creating more time for employees to focus on customer-oriented consulting and solution sales

Rapid Implementation Within One Year

Yamaguchi Financial Group successfully implemented a wide range of functions across customer portal, housing provider portal, and internal business systems in just one year by adopting the "Fit to Standard" approach to maximize cloud capabilities, along with integrating various solutions including HULFT Square, a Japan-originated iPaaS (cloud-based data integration platform) provided by SAISON TECHNOLOGIES, and DocuSign eSignature, an electronic signature solution provided by DocuSign Japan.

Results and Future Outlook

For Yamaguchi Financial Group, whose purpose is to "co-create a prosperous future for the region," promoting the success of group talent, especially young employees, is a key initiative.

Young employees led all phases of this project from planning to execution, becoming role models for young talent success within the group.

Moving forward, the group will consider expanding the one-platform approach to retail and corporate lending areas to further improve customer convenience, operational efficiency, and talent development. As a "regional value enhancement corporate group" based in Yamaguchi, Hiroshima, and Kitakyushu, they will continue contributing to solving diverse regional challenges.

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