Mizuho's AI engagement policy
Mizuho Financial Group has established "Mizuho's AI Engagement Policy" as a fundamental policy for utilizing AI across the group.
In recent years, AI technology has been rapidly evolving, and its applications have expanded into every domain of economic society. In the financial industry as well, AI holds great potential for contributing to improved customer service and operational efficiency.
However, when developing and using AI, various risks and ethical challenges related to transparency, fairness, and safety must be addressed.
In light of these circumstances, Mizuho has established this Policy to define the basic principles and behavioral guidelines that group employees must follow when developing and using AI, taking into account international trends and social norms.
Based on this Policy, which consists of four pillars - "Responsible Action," "Pursuit of Reliability," "Pursuit of Fairness," and "Pursuit of Innovation" - Mizuho aims to create a better future for our customers and society as a whole through the utilization of AI.
Mizuho's AI Engagement Policy
Mizuho's basic philosophy is to realize abundant fruits for customers, economy, society, and employees from a fair and open position while reading ahead of the times.
Based on this philosophy, Mizuho aims to achieve fundamental improvements in customer convenience and productivity, and create new value through the utilization of AI.
At the same time, Mizuho recognizes the risks that AI poses to people, economy, and society, and will act in accordance with the following policies.
Responsible Action
When utilizing AI, Mizuho will constantly recognize the weight of social responsibility and public mission, and comply with laws protecting privacy, copyright, and ensuring fair competition.
Furthermore, Mizuho will strive to fulfill its accountability regarding AI utilization by establishing agile and flexible governance in response to technological innovations and other trends.
Mizuho will also strive to provide education on correct knowledge and ethics necessary for this purpose.
Pursuit of Reliability
Mizuho recognizes that all operations lead to gaining customer trust, and will strive to ensure transparency by understanding and analyzing AI inputs and outputs.
Mizuho also recognizes the risk of AI generating inaccurate outputs that differ from facts, and will strive to ensure appropriate control of AI and security through human intervention and other means to prevent AI from adversely affecting people, economy, and society.
Pursuit of Fairness
Under the stance of respecting internationally recognized human rights for all people, Mizuho recognizes the risk of bias related to race, gender, age, etc., being included in AI inputs and outputs, and will strive to eliminate unjust discrimination.
Mizuho will also strive to ensure equal access to AI-powered financial services.
Pursuit of Innovation
Mizuho will strive to contribute to economic and social innovation by actively utilizing AI to create new value.
