Agrex and justInCaseTechnologies partner to build a BPaaS Model in Insurance Sales

Agrex, a member of the TIS INTEC Group, and justInCaseTechnologies, which promotes insurance DX, have entered into a capital and business alliance agreement for collaboration in the BPaaS sector. As their first collaborative business venture, they have begun building a BPaaS model that supports everything from insurance product design to business operations.

Background of the Alliance

In today’s rapidly changing business environment, many companies are implementing SaaS as part of their DX initiatives. However, many voices report not achieving expected results after implementing SaaS. In the insurance industry, while SaaS adoption is progressing, there remain situations requiring human intervention, such as customer support and document handling, which SaaS alone cannot cover.

Against this backdrop, to maximize the effectiveness of DX initiatives in the insurance industry, Agrex, a BPO provider with extensive experience in the insurance industry, and justInCaseTechnologies, which promotes insurance DX, have entered into this capital and business alliance agreement to jointly provide BPaaS for insurance providers.

Service Overview

In this alliance, Agrex and justInCaseTechnologies have jointly built the Service, which is based on the SaaS insurance system “joinsure.” The Service covers various insurance sales methods (embedded insurance, web-based sales, etc.) and types (small-amount short-term insurance, guarantees, etc.), providing end-to-end processes from product design to contract management and operations. It creates new customer experiences as a “service of choice” by meeting diverse policyholder needs, offering optimal product design aligned with customer journeys, supporting various channels, and delivering trust and peace of mind through comprehensive support.

Core Service Elements

1. SaaS Insurance System “joinsure”
“joinsure” comprises insurance solicitation, contract management, and insurance claim management systems, incorporating essential functions for insurance business operations. It significantly reduces initial costs compared to scratch development and automatically updates to comply with legal changes. Quick business launch is possible using “joinsure,” which has implemented functions for all insurance operations.

2. BPO Services
For insurance product operations, a specialized team “joinsure-Shared-Desk” is deployed, combining Agrex’s strengths in BPO centered on call center functions with peripheral administrative functions (document reception, data entry, document printing/shipping, data processing, etc.). The team also analyzes and continuously improves outsourced processes.

3. Consulting
The service achieves simultaneous consulting for attractive insurance product creation and operational design matching policyholder needs, based on justInCaseTechnologies’ innovative product development in small-amount short-term insurance and smartphone-based insurance sales experience, along with Agrex’s industry knowledge and operational expertise in visualizing, analyzing, and designing business processes.

These elements enable insurance product development and sales without businesses needing to develop systems or maintain operational structures themselves.

Using this service helps resolve challenges faced by businesses from different industries when starting embedded insurance or small-amount short-term insurance sales, such as lack of insurance industry expertise, operational staff arrangement, and IT investment issues, while also contributing to risk reduction regarding changes in business environment and scale.

Service Benefits

1. Low-Cost Operations
Achieves low-cost operations by providing shared services based on “joinsure” as a common system platform.

2. Flexible Response to Internal and External Changes
For highly productive operations, it’s crucial to flexibly adjust the balance between systems and BPO according to changing business environments. The Service accommodates small starts, such as beginning operations with BPO only without large-scale system implementation initially. It also proposes optimal business processes considering cost and efficiency balance in response to legal changes and variations in business scale and processing volume.

Future Development

Agrex and justInCaseTechnologies will continue to build this service leveraging both companies’ strengths, promoting business process improvement and digitalization through higher quality business support.

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